SAP Customer Experience (CX)

Continuously delivered cloud service — SAP publishes no single end-of-maintenance date, so there is no countdown for the line as a whole.

CRM 7.0→SAP CX

Overview

SAP Customer Experience (SAP CX) is SAP's cloud front-office portfolio — Sales Cloud, Service Cloud, Marketing/Emarsys, Commerce Cloud and Customer Data Cloud — and the strategic successor to on-premise SAP CRM.

It was launched in June 2018 as SAP C/4HANA (bundling the Hybris, Gigya and CallidusCloud acquisitions) and the C/4HANA name was dropped around 2019–2020 in favour of "SAP CX"; the products themselves continue.

For CRM 7.0 customers the path forward is either SAP CX in the cloud or customer-management scenarios embedded in SAP S/4HANA; both are re-implementations rather than upgrades.

CX, CRM and sales/service leaders evaluating a move off SAP CRM are the audience; as SaaS the suite is continuously updated with no single end-of-life clock.

Frequently asked questions

Does SAP Customer Experience (CX) have an end-of-life or end-of-maintenance date?: SAP Customer Experience (CX) is a continuously delivered (rolling-release) service. SAP keeps it current on a regular cadence and publishes no single end-of-maintenance date, so there is no countdown for the line as a whole. Individual releases may carry their own short windows, but customers are kept current automatically rather than facing a version cliff.
Where do these SAP Customer Experience (CX) dates come from, and how current are they?: These dates are compiled from SAP's published sources (SAP — product & maintenance information). EOLHQ is an independent reference — always confirm against the official SAP Product Availability Matrix and your support contract before making decisions.

Independent reference tool. Not affiliated with, endorsed by, or sponsored by SAP SE. Product names are referenced as plain text for identification only. Always confirm dates against SAP's official Product Availability Matrix and your support contract.